Return & Refund Policy

Our Commitment

At Ascend Supply Group, we stand behind every piece we sell. If something doesn’t meet your expectations, we want to make it right. Our return policy is straightforward because we believe the experience of shopping with us should be as considered as the products we carry.

30-Day Return Window

You have 30 days from the date of delivery to return most items purchased from ascendsupplygroup.store. To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags and accessories included.

How to Start a Return

Email our team at cs@ascendsupplygroup.store with your order number and the reason for your return. We respond to every inquiry within one business day, Monday through Friday. Once approved, we will provide you with return shipping instructions and a return authorization number.

Refund Process

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5–7 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

Exchanges

If you would like to exchange an item for a different size, color, or product, please initiate a return for the original item and place a new order. This ensures you receive your replacement as quickly as possible.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at cs@ascendsupplygroup.store within 7 days of delivery. Include photographs of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-engraved items
• Items marked as final sale or clearance
• Gift cards

Return Shipping

For standard returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit. For damaged or defective items, Ascend Supply Group covers all return shipping costs.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, first check with your bank or credit card company—processing times vary. If you have done so and still have not received your refund, please contact us at cs@ascendsupplygroup.store and we will look into it promptly.

Questions?

Our Sacramento team is here to help. Reach us at cs@ascendsupplygroup.store, Monday through Friday, 9 AM–5 PM PST.

Ascend Supply Group LLC · 2108 N St, Suite N, Sacramento, CA 95816

Last updated: November 2026