Shipping Overview
Ascend Supply Group LLC ships to addresses within the continental United States. We currently do not ship to Alaska, Hawaii, U.S. territories, or international destinations. All orders are shipped from our Sacramento, California facility.
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation email once your order has been placed, and a second notification with tracking information once your order has shipped.
Shipping Options
- Standard Shipping: 5–7 business days after processing. Rates are calculated at checkout based on order weight and destination.
- Expedited Shipping: 2–3 business days after processing. Available at an additional cost, calculated at checkout.
Free Shipping
We offer free standard shipping on all orders of $75 or more within the continental United States. Free shipping applies automatically at checkout — no promo code required.
Tracking Your Order
Once your order ships, you will receive an email with your tracking number. You can use this number to check the status of your delivery through the carrier’s website. If you have not received tracking information within 3 business days of placing your order, please contact us at support@ascendsupplygroup.store.
Delivery Issues
If your package arrives damaged or does not arrive within the estimated delivery window, please contact our support team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.