Frequently Asked Questions
How do I place an order?
Browse our Shop, add items to your cart, and proceed to checkout. You can check out as a guest or create an account to track your orders. Payment is collected securely at checkout.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover credit and debit cards. Additional payment options such as Apple Pay and Google Pay may be available at checkout depending on your device.
How long does shipping take?
Standard shipping within the continental U.S. takes 5–7 business days after processing. Expedited shipping (2–3 business days) is available for an additional charge. Orders are processed within 1–2 business days. For full details, see our Shipping Policy.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders of $75 or more within the continental United States. The discount is applied automatically at checkout.
Can I return or exchange an item?
We accept returns within 30 days of delivery for unused items in their original packaging. We do not currently offer direct exchanges — please return the original item for a refund and place a new order. See our Returns & Refunds page for details.
What if my item arrives damaged?
Contact us at support@ascendsupplygroup.store within 7 days of delivery with photos of the damage. We will arrange a prepaid return label and either issue a refund or ship a replacement at no additional cost.
Are your products made in the USA?
We carry products from a variety of manufacturers. Many of our items are made in the United States, and we note the country of origin in each product description where available. We prioritize quality materials and craftsmanship regardless of where a product is manufactured.
How do I care for cast iron and wooden kitchen products?
Cast iron cookware should be seasoned regularly with a thin layer of cooking oil and cleaned without soap when possible. Wooden cutting boards and utensils should be hand-washed and periodically treated with food-safe mineral oil. Specific care instructions are included with applicable products.
Do you ship outside the United States?
At this time, we only ship to addresses within the continental United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
How can I contact customer support?
You can reach us by email at support@ascendsupplygroup.store or by phone at (916) 555-0142 during our business hours: Monday–Friday 9 AM – 5 PM PST, Saturday 10 AM – 2 PM PST. We aim to respond to all inquiries within one business day.