Return Policy
Ascend Supply Group LLC accepts returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them. Items that show signs of use, damage not caused in shipping, or that are missing original packaging may not be eligible for a return.
How to Start a Return
To initiate a return, please contact our support team at support@ascendsupplygroup.store with your order number and the reason for the return. We will provide you with return instructions and a return authorization within one business day. Please do not ship items back without first receiving a return authorization.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, Ascend Supply Group LLC will cover the cost of return shipping. We recommend using a trackable shipping method for all returns, as we cannot guarantee receipt of items sent without tracking.
Refunds
Once we receive and inspect your returned item, we will send you an email confirming whether your refund has been approved. Approved refunds are processed to your original payment method within 5–7 business days. Depending on your financial institution, it may take an additional 3–5 business days for the refund to appear on your statement.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the original product for a refund and place a new order for the item you prefer.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a prepaid return label and either issue a full refund or send a replacement, based on your preference and product availability.